Door GuarantyWe guarantee the quality of our work and are very careful to make sure we confirm all the details of your order before we commence construction. If there is any quality issue, if we make an error in your order or there has been shipping damage, we will repair to new standard or replace everything at no charge to you. There is a 50% restocking fee for returns initiated by customer at customers discretion.

Frequently Asked Questions

What does a BBB A+ Rating mean?

Better Business Bureau A+ rating The Better Business Bureau (BBB) collects and provides free business reviews on more than 4 million businesses and answers over 100 million requests from consumers per year. BBB uses eight standards to grade a company: Build Trust • Advertise Honestly • Tell the Truth • Be Transparent • Honor Promises • Be Responsive • Safeguard Privacy • Embody Integrity. Donatello Doors is proud to have earned the highest rating with BBB - an A+ rating! - read more

What is the Donatello Doors Lifetime Warranty?

Lifetime Iron Door Warranty Donatello Doors has the best warranty in the industry. All our doors carry a LIFETIME STRUCTURAL WARRANTY, a 10 year warranty on bearings, hinges and latches, a 5 year warranty on the finish and a 5 year warranty on glass. You can be assured that, if there is any quality issue - we will simply take care of it.

How do you package and ship your doors?

Shipping Wrought Iron Doors Our doors are packaged on a specially designed steel skid with retractable center wheels. The skid can be offloaded using a forklift. If you do not have a forklift, the delivery truck will have a lift gate that will enable you to easily wheel the skid on to a pickup truck. Two or three strong men can then unpack the skid and offload your door by hand. We package each component separately, including: jamb, sidelights, transom and doors, so the maximum weight of any one piece is less than 350 pounds. Please note that deliveries are by 18 wheeler truck. If your location requires a smaller truck then please contact us to make special arrangements - extra charges may be incurred.

How long will it take to get my door?

Wrought Iron Doors Shipping For In-Stock doors: Orders are usually shipped the next business day from our West Coast warehouse. Depending on where you live, trucking is usually 2 to 8 days. Please contact us for specific delivery time to your address.

For custom made doors: There are two phases of work.
1) Design development. For preferred designs this is usually just a few days. For other designs, it can take longer, depending on how many revisions are needed.
2) Production starts after design approval and takes 10 to 12 weeks including delivery to your location.

Do you guarantee your work?

What forms of payment do you accept?

Wrought Iron Covenant We accept payment by Visa, Mastercard and AmEx. For in stock doors we require 100% of the cost to allow immediate shipment. For made-to-order doors, you will be asked to make a 50% deposit upon order, with the balance due after CAD design approval.

Why is paying by credit card safest?

Credit Card Door Purchase When you pay by credit card your money is automatically safeguarded as part of the issuing banks obligations. If, for any reason, you did not receive your order as expected, you would be eligible for a full refund from your credit card company. All payments are made through certified secure servers.

What about my privacy?

Privacy Online We respect your privacy and will never share your name, email, phone number or any other information with anyone. Our servers are protected but, for added security, we do not store credit card information.

How easy is it to install a Donatello door?

Wrought Iron Door Installation Installing a Donatello iron door is very simple - easier than a wood or fiberglass door. The Door Jamb (the frame around the door) has attachment lugs that simply bolt into the buildings framework.
We provide a downloadable step by step guide which will show your contractor exactly how to to install your door. This pdf file is available in English, Spanish and French.

Is sales tax included in your prices?

USA Taxes with online Door Purchase All our sales are direct imports and are therefore free of sales tax in the USA. The prices quoted on our site are the total of what you will pay. Although some states in the USA may want to assess a 'use' tax on items purchased from out of state, we do not know of any customer being required to pay such a tax. We are a Nevada Company and are not required to report sales information to any state agency.

What about sales tax in Canada?

Canada Taxes with online Door Purchase Customers in Canada will have to pay TVA, as well as some import clearance fees. The amount payable depends on your province, please contact us for the exact cost in your location. We will bill you the appropriate amount separately, prior to delivery.

Do you sell your doors in showrooms?

Buy wrought iron doors online Although we used to sell through showrooms, in 2010 we changed our business model and, since then, we only sell our doors online. By eliminating showrooms, we have been able to provide lower costs and better customer service - and to substantially reduce our carbon footprint. We hope this site will provide you with a great user experience. If you have any difficulty getting the information you want or placing your order, please contact us.